Author(s):
Swati Singh, Rachit Roshan
Email(s):
swati6271@gmail.com , rachitroshan1@gmail.com
DOI:
10.52711/2321-581X.2025.00014 
Address:
Swati Singh1, Rachit Roshan2
1Lecturer, Dept. of Mathematics and Computer Science and Application, Government Home Science and Science Women Autonomous College, Jabalpur, Madhya Pradesh.
2Assistant Professor, Dept. of Mechanical Engineering, Satyam International Institute of Technology, Gaurichak, Patna.
*Corresponding Author
Published In:
Volume - 16,
Issue - 4,
Year - 2025
ABSTRACT:
This empirical study examines 240 students' experiences with e-learning systems, focusing on infrastructure adequacy, content accessibility, and support service quality. Using quantitative survey methodology with five-point Likert scales, the research reveals that while 87.5% of students actively engage with online platforms, satisfaction metrics average only 49.3% across critical dimensions. Statistical analysis identifies technical reliability (45.7% satisfaction) and support availability (47.2%) as primary pain points. The study uncovers a 12.9% satisfaction gap between interface design and backend stability, suggesting that aesthetic improvements mask fundamental infrastructure deficiencies. Socioeconomic analysis reveals concerning disparities, with lower-income students reporting 16.8% lower infrastructure adequacy than upper-class counterparts. These findings underscore the need for evidence-based quality improvements in digital learning environments.
Cite this article:
Swati Singh, Rachit Roshan. Student Satisfaction and Infrastructure Readiness in E-Learning Environments: An Empirical Investigation. Research Journal of Engineering and Technology. 2025; 16(4):147-2. doi: 10.52711/2321-581X.2025.00014
Cite(Electronic):
Swati Singh, Rachit Roshan. Student Satisfaction and Infrastructure Readiness in E-Learning Environments: An Empirical Investigation. Research Journal of Engineering and Technology. 2025; 16(4):147-2. doi: 10.52711/2321-581X.2025.00014 Available on: https://ijersonline.org/AbstractView.aspx?PID=2025-16-4-2
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